Have a Question?
You might be able to find the answer here!
Ordering
How long does it take to ship my order?
How long does it take to ship my order?
Orders are processed within the timeframe listed on our website when you place your order. Once your order ships, you'll receive an email with tracking information.
Can I change or cancel my order?
Can I change or cancel my order?
If you need to make a change or cancel your order, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
I received the wrong item. What should I do?
I received the wrong item. What should I do?
Send us a message with your order number and a photo of what you received. We'll get it sorted out.
Something is missing from my order.
Something is missing from my order.
Contact us with your order number and let us know what's missing. We'll look into it and make it right.
Shipping
My tracking hasn't updated. What's going on?
My tracking hasn't updated. What's going on?
Orders are processed within the timeframe listed on our website when you place your order. Once your order ships, you'll receive an email with tracking information.
My package says delivered, but I can't find it.
My package says delivered, but I can't find it.
Check around your home, with other members of your household, and with nearby neighbors. Carriers sometimes mark packages delivered a little early.
If you still can't find it, contact the carrier first and then reach out to us if you need help.
My slime arrived really warm. Is it okay?
My slime arrived really warm. Is it okay?
Usually, yes!
Slime can get pretty warm during shipping, especially in the summer. Let it cool down to room temperature before playing with it or making any adjustments.
If it's still sticky after cooling, check out our Slime Care Guide.
What if my package arrives damaged?
What if my package arrives damaged?
Take a few photos of the package and the damaged items and contact the carrier as soon as possible.
Slime
What are your slimes made of?
What are your slimes made of?
Ingredients vary by slime.
Some slimes may contain glue, activator (borax, water), coloring, fragrance, clay, instant snow, foam beads, glitter, charms, or other add-ins.
Is slime edible?
Is slime edible?
No! Slime is not food and should never be eaten.
Keep slime and small add-ins away from young children and pets.
How long does slime last?
How long does slime last?
There's no exact expiration date. How long it lasts depends on the texture, how often you play with it, and how well you take care of it.
With proper care, slime can last for weeks or even months.
I'm new to slime. Which texture should I get?
I'm new to slime. Which texture should I get?
It depends on what you like!
If you're looking for something soft and easy to play with, we recommend starting with one of our more beginner-friendly textures.
If you love crunch, pops, stretches, or clear slime, there's plenty to explore once you know what you like.
Not sure? Send us a message and we'll help you pick one.
Returns
Can I return my slime?
Can I return my slime?
Because slime is a handmade sensory product, we generally can't accept returns on slime that has been opened or played with.
What if there's a problem with my order?
What if there's a problem with my order?
Let us know! If something went wrong with your order, we'd much rather hear from you than have you sitting there frustrated.
Send us your order number and a description of the problem, and we'll take a look.