Return & Refund Policy

At Ringo Slime Shop, we want you to love your slime. Because our slimes are handmade and are a product that gets played with, we generally do not accept returns or exchanges.

All Sales Are Final

Due to the nature of slime, we do not accept returns or exchanges for:

• Change of mind after purchase
• Not liking the color, scent, or texture
• Slime becoming sticky or stiff after delivery
• Slime being over-activated or improperly cared for
• Slime that has been opened or played with

If you're having trouble with your slime, please check out our Slime Care Guide before making any changes to it. A slime that arrives sticky or stiff isn't necessarily ruined!

Damaged or Incorrect Orders

If your order arrives damaged, something is missing, or you received the wrong slime, please contact us within 3 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the package and/or product

We'll take a look and work with you to make it right.

Depending on the situation, we may offer a replacement, store credit, or refund.

Missing Packages

Once your order has been shipped, it is in the hands of the shipping carrier.

If your tracking says your package was delivered but you can't find it, please check around your delivery location and contact the carrier first.

If your package appears to be lost in transit, contact us and we'll do our best to help.

We are not responsible for packages delivered to an incorrect address entered by the customer or packages that are lost or stolen after being marked as delivered.

Shipping Damage

We package our slimes carefully, but unfortunately, packages can sometimes get knocked around during shipping.

If your package arrives damaged, please don't throw anything away. Take photos of the package and the slime and contact us within 3 days of delivery.

We'll figure it out from there.

Order Cancellations

Need to cancel your order?

Contact us as soon as possible after placing your order. If your order hasn't been processed or shipped yet, we'll do our best to accommodate your request.

Once an order has been processed or shipped, we may not be able to cancel it.

Questions?

If something isn't right with your order, please reach out to us at support@ringoslimeshop.com. We'd much rather have you contact us than sit there wondering what to do.

Contact Ringo Slime Shop

support@ringoslimeshop.com