Shipping Policy

We pack every Ringo order with care and get it on its way as quickly as we can.

Processing Time

Orders are typically processed and shipped within 3-7 business days after your order is placed.

Once your order ships, you'll receive an email with tracking information.

Please remember that processing time is separate from shipping time.

Shipping

We currently ship within the United States using USPS Ground Advantage.

Shipping costs are calculated at checkout.

Free shipping is available on orders of $75 or more.

Once your package has been handed over to USPS, delivery times are determined by the carrier and may vary due to weather, holidays, or other delays.

Tracking

You'll receive tracking information by email once your order ships.

It can sometimes take up to 48 hours for tracking to begin updating after your package is picked up.

If your tracking hasn't updated for several business days, contact us and we'll be happy to take a look.

Warm Weather Shipping

Slime and heat aren't exactly best friends.

During warmer months, your slime may arrive softer or stickier than usual after spending time in a hot delivery truck.

Don't worry! Let it cool to room temperature before making any adjustments.

If it still needs some help, check out our Slime Care Guide.

Incorrect Addresses

Please double-check your shipping address before placing your order.

If you notice a mistake, contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to update it.

Once your order has shipped, we may not be able to change the address.

Ringo Slime Shop is not responsible for packages sent to an incorrect or incomplete address provided at checkout.

Lost or Stolen Packages

If your tracking shows that your package was delivered but you can't find it, check around your delivery location and contact USPS.

If your package appears to be lost in transit, reach out to us and we'll do our best to help.

Unfortunately, we cannot guarantee refunds or replacements for packages that are marked as delivered or are lost after being handed over to the carrier.

Damaged Packages

If your package arrives damaged, please take photos of the package and its contents before throwing anything away.

Contact us within [48 hours] of delivery with your order number and photos so we can take a look and help make it right.

Questions?

If you have any questions about your order or shipping, just reach out.

Contact Ringo Slime Shop

support@ringoslimeshop.com